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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-28-2020 03:16 PM

HP Recommended
Product: hp ENVY 5660
Operating System: macOS 10.15 Catalina

Every 5 minutes or so, my scanner begins a scan without my input and then says the scan has been sent successfully. Fully rest the machine itself and the behavior continues.  Is my machine haunted? Any ideas how to stop this random behavior?

9 people had the same question
2 REPLIES 2

‎06-28-2020 03:17 PM

HP Recommended

fully "reset"

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‎07-03-2020 04:20 PM

HP Recommended

@Kazzzzzzz, Welcome to HP Support Community!

 

Follow the steps below-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Is the scan to email feature setup on the printer?

Also, when you say full reset, have you tried partial and semi-full reset?

 

Keep me posted.

TEJ1602
I am an HP Employee

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