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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-04-2021 11:14 AM

HP Recommended
Product: HP office jet pro 8025
Operating System: macOS 10.14 Mojave

i am scanning to my apple mac book air from auto document feeder of the HP Office Jet Pro 8025.  pages ramdomly scan upside down  or  in  landscape lay out.  i watched the u tube  video on correcting this (for a different model scanner than  i  own) but i don't  have the command that was used  to fix.  thank you.  ps:  i don't know the  category of  printer i  own so am guessing inkjet printer.

Category:
2 REPLIES 2

‎02-04-2021 11:20 AM

HP Recommended

@basha210 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

I am guessing:

You are using HP Smart

In this instance, HP Smart for Mac behaves in the same way as it does in Windows.

 

Assuming that is the case, something like / similar to the following will take care of the issue...

 

If you using Scan as opposed to printing,

If you are using HP Smart,

Switch off the Auto-Enhancements for Orientation.

 

Open HP Smart

Select to Scan

Click open Auto-Enhancements

Switch OFF Orientation

 

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References / Resources

 

HP Smart for Mac

 HP Printers - Install and Use the HP Smart App (Mac)

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8025 All-in-One Printer 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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‎02-20-2021 10:40 AM

HP Recommended

Thanks for the response. My orientation is already switched to "off" but the issue is still occurring. 

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