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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
basha210
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Message 1 of 3
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scanner randomly scans documents upside down

HP Recommended
HP office jet pro 8025
macOS 10.14 Mojave

i am scanning to my apple mac book air from auto document feeder of the HP Office Jet Pro 8025.  pages ramdomly scan upside down  or  in  landscape lay out.  i watched the u tube  video on correcting this (for a different model scanner than  i  own) but i don't  have the command that was used  to fix.  thank you.  ps:  i don't know the  category of  printer i  own so am guessing inkjet printer.

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Dragon-Fur
Level 16
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Message 2 of 3
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HP Recommended

@basha210 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

I am guessing:

You are using HP Smart

In this instance, HP Smart for Mac behaves in the same way as it does in Windows.

 

Assuming that is the case, something like / similar to the following will take care of the issue...

 

If you using Scan as opposed to printing,

If you are using HP Smart,

Switch off the Auto-Enhancements for Orientation.

 

Open HP Smart

Select to Scan

Click open Auto-Enhancements

Switch OFF Orientation

 

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References / Resources

 

HP Smart for Mac

 HP Printers - Install and Use the HP Smart App (Mac)

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8025 All-in-One Printer 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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basha210
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HP Recommended

Thanks for the response. My orientation is already switched to "off" but the issue is still occurring. 

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