scanner report a error: Failed to connect to a device

[help253]

Macbook pro OS: Sequoia,  

HP laserjet Pro 200 color MFP M276nw, firmware version: 20190401. 

HP website, this printer is exprired.

The scanner report an error: Failed to connect to a device. HP website, installing HP easy scan, the OS Sequoia ver 15.0.1 is NOT in the list. This MFP is working fine. That it is expire because of out-of-service due to software update.

Could HP explain why a good working printer should be end-up at land-fill? What is HP concern about climate change and environment impact. My ask is that HP is will willing to update this software so OS macbook Ver 15.0.1 and future versions are still functional.

Thanks

[Sneha_01]

Hi @help253 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to encounter compatibility issues with your HP LaserJet Pro 200 MFP M276nw, especially when the printer is still functioning well. Here are some thoughts and suggestions regarding your concerns:

1. Compatibility Issues.

2. HP Easy Scan Alternative

• While HP Easy Scan may not support your current macOS version, you can try using other scanning applications that may be compatible.

3. Driver and Firmware Updates

• Check if there are any alternative drivers available, such as generic or alternative HP drivers, that might work with your printer on macOS Sequoia.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support