scanner says invalid user name and password

[kellybc]

I choose name in address book and hit scan and starts to connect says invalid user name and password. I would think that is the network connection it is talking about but I can print just fine but just for giggles I reset up network connection and it still says this. I downloaded the HP doctor app and ran diagnostics, upgraded the software and still nothing. Anyone have this problem?

[Kumar0307]

@kellybc, Welcome to the HP Support Community!

Are you trying to scan to email from the printer screen?

• Kindly try to login to the webmail and check if the credentials you are using are correct. Do not use autofill.
• Check if you are able to send and receive emails.
• Do you have a Google account?
• Have you setup two-factor authentication on the account?

To know how to setup scan to email feature on the printer, kindly refer to this document.

For more info, refer to 'How do I scan to email?' in the FAQ section of this document.

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Check if you are able to access the scan settings.

If this page is locked, we have to perform a factory reset on the printer. 

Hope this helps! Keep me posted. 

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