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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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scanner says invalid user name and password

HP Recommended
HP 8610
Microsoft Windows 10 (64-bit)

I choose name in address book and hit scan and starts to connect says invalid user name and password. I would think that is the network connection it is talking about but I can print just fine but just for giggles I reset up network connection and it still says this. I downloaded the HP doctor app and ran diagnostics, upgraded the software and still nothing. Anyone have this problem?

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HP Recommended

@kellybc, Welcome to the HP Support Community!


Are you trying to scan to email from the printer screen?

  • Kindly try to login to the webmail and check if the credentials you are using are correct. Do not use autofill.
  • Check if you are able to send and receive emails.
  • Do you have a Google account?
  • Have you setup two-factor authentication on the account?

To know how to setup scan to email feature on the printer, kindly refer to this document.


For more info, refer to 'How do I scan to email?' in the FAQ section of this document.


  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Check if you are able to access the scan settings.

If this page is locked, we have to perform a factory reset on the printer. 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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