scanner says not connected 6500e series printer

[john0658]

It is windows, dont know which version.

My personal email is not longer visible on printer display and when I try to scan it says not connected.

I can print and have tested connection via printing

[VikramTheGreat]

Hi @john0658,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for explaining the issue so clearly. I understand how frustrating it is when your HP Envy 6500e All-in-One Printer scans stop working, even though printing works fine and the printer is connected. Let’s walk through the steps to fix this.

Step 1: Re-enable “Scan to Computer”

Sometimes the scan-to-PC feature gets disabled after updates or sleep mode.

1. Open the HP Smart app on your Windows PC.
2. Select your printer → go to Scan.
3. If it says “Scan to computer is not activated,” click Activate.
4. Try scanning again from the printer or app.

🔗 HP printers - Scanner not found or connected (Windows, macOS) | HP® Support

Step 2: Use HP Smart’s Diagnose & Fix Tool

This tool can automatically detect and fix scanning issues.

1. Open the HP Smart app.
2. Click the wrench icon (bottom left corner).
3. Select Diagnose & Fix.
4. Follow the on-screen instructions.

🔗 HP Scanner not working - Troubleshooting scan issues | HP® Support

Step 3: Reconnect Email Account (If Using Scan to Email)

If your personal email disappeared from the printer display:

1. Open the HP Smart app or Embedded Web Server (EWS).
2. Go to Scan to Email Setup.
3. Re-enter your email credentials and SMTP settings.
4. Save and test the connection.

Step 4: Restart Printer and PC

• Power off both devices.
• Wait 30 seconds.
• Power them back on and retry scanning.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat