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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: scanner software for HP PSC 1315 all-in-one

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12-16-2019 10:07 AM
No luck. When I tried to install the printer driver from HP Support site at the link you provided I got a warning: "Could not execute file 1310_731_EN2.smi because your security prefs allow installation of only apps from App Store & identified developers". I went into my Security & Privacy" panel and overrode this block by clicking "open". I then got "Following disk images couldn't be opened: 1310_731_EN2.smi". At that point I abandoned trying to install the driver.
I then went to the link you provided to update printer firmware. I specified "PSC 1315 All-in-One printer" (there was another
entry for PSC 1315V which I did NOT select). I specified macOS 10.14, then downloaded "Mac Printer Driver" V5.1, rel date 10/9/19. I then opened/launched file "HP Printer Drivers 5.1.dmg" from my downloads folder. A window opened with an image of an opened box with yellow contents. I got "The package was signed with a certif that has expired. May not be authentic. Do you want to continue with install anyway". I clicked "Continue"
I saw "Standard install on Macintosh HD", I clicked "Continue" and, after entering my password, things looked encouraging. I saw
"Writing files... Running package scripts... Removing old files..." . But then I got: "System extension cannot be used...
The system extension “/Library/Extensions/hp_io_enabler_compound.kext” was installed improperly and cannot be used. Please try reinstalling it, or contact the product’s vendor for an update."
I clicked "OK", then surprisingly got "The installation was successful... The software was installed".
But when I executed Image Capture I immediately got "Software for this device is not installed... S/W is available from Apple, would you like to install it?" I hit CANCEL and tried rebooting to see if maybe that would activate the s/w it claimed was successfully installed.
The reboot didn't help, I got the same msg from Image Scan. So this time I clicked "Install" and got "Finding s/w... " then "S/W install failed". So I'm back where I started.
I did verify I can still print, wondering if you have any additional suggestions? Should I try downloading a driver for macOS 10.1 (the default) instead of 10.14 (my current version)? Should I try PSC 1315V instead of PSC 1315? Any idea how I can resolve the issue with “/Library/Extensions/hp_io_enabler_compound.kext”?
Many thanks for your help!
12-17-2019 09:21 AM
We will have to check for additional troubleshooting steps. I will write back asap.
Thanks for understanding.
TEJ1602
I am an HP Employee
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