scanner unable to scan using hp smart

[vagesh]

unable to scan docuemnts 

[Sneha_01]

Hi @vagesh,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're unable to scan documents using the HP Smart app, there are several potential issues and corresponding solutions to consider. Here’s a step-by-step guide to troubleshoot and resolve scanning issues with your HP 8030 printer on Windows 11:

Step 1: Check the Connection

• Make sure your printer is connected to the same Wi-Fi network as your computer.
• Print a network configuration page from the printer to verify the connection status.
• If you're using a USB connection, ensure the cable is securely connected to both the printer and the computer.
• Try using a different USB port on your computer.

Step 2: Restart Devices

Restart both your printer and computer to clear any temporary issues.

Step 3: Update HP Smart App and Printer Drivers

• Open the Microsoft Store on your computer.
• Search for "HP Smart" and check for updates. Install any available updates.
• Go to the HP Support website.
• Enter your printer model and download the latest drivers for Windows 11.
• Install the drivers and follow the on-screen instructions.

Step 4: Check Windows Scan Settings

• Press Windows + I to open Settings.
• Go to "Privacy & security" > "Camera".
• Ensure that "Allow apps to access your camera" is turned on.
• Try using the Windows built-in "Windows Scan" app.
• Open the Microsoft Store, search for "Windows Scan", install it, and try scanning.

Step 5: Run HP Print and Scan Doctor

• Visit the HP Print and Scan Doctor page.
• Download and install the tool.
• Open HP Print and Scan Doctor.
• Follow the on-screen instructions to diagnose and fix scanning issues

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support