• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-17-2021 10:23 AM

HP Recommended
Product: MacBookAir
Operating System: macOS 10.15 Catalina

Using HP scan, which has always worked great.  Got new computer 2 months ago, and even tho scanner works, it will not save to the computer.  At bottom of finished scan, there is an option for printer or file, and I always send to file.  File is grayed out, so cannot use.   Suggestions?

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2021 10:42 AM

HP Recommended

Please try using HP Easy Scan from the Store, HP Scan is not intended for Big Sur:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

If you experience further issues, please clarify your printer model to be able to assist you better.

 

Cheers,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-17-2021 10:26 AM

HP Recommended

Additional info to question from Confused 954

Actually operating on Big Sur 11.14- not Catalina

Was this reply helpful? Yes No

‎07-17-2021 10:42 AM

HP Recommended

Please try using HP Easy Scan from the Store, HP Scan is not intended for Big Sur:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

If you experience further issues, please clarify your printer model to be able to assist you better.

 

Cheers,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-17-2021 11:08 AM

HP Recommended

Thank you so much-it worked!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.