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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-17-2021 10:23 AM

HP Recommended
Product: MacBookAir
Operating System: macOS 10.15 Catalina

Using HP scan, which has always worked great.  Got new computer 2 months ago, and even tho scanner works, it will not save to the computer.  At bottom of finished scan, there is an option for printer or file, and I always send to file.  File is grayed out, so cannot use.   Suggestions?

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2021 10:42 AM

HP Recommended

Please try using HP Easy Scan from the Store, HP Scan is not intended for Big Sur:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

If you experience further issues, please clarify your printer model to be able to assist you better.

 

Cheers,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎07-17-2021 10:26 AM

HP Recommended

Additional info to question from Confused 954

Actually operating on Big Sur 11.14- not Catalina

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‎07-17-2021 10:42 AM

HP Recommended

Please try using HP Easy Scan from the Store, HP Scan is not intended for Big Sur:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

If you experience further issues, please clarify your printer model to be able to assist you better.

 

Cheers,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-17-2021 11:08 AM

HP Recommended

Thank you so much-it worked!

Was this reply helpful? Yes No
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