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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-31-2024 08:04 AM

HP Recommended

New problem -- cannot get computer to scan from  document feeder.  It SAYS 'document loaded' but it continues to scan a blank page from the (empty) scanner glass.  

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1 person had the same question
2 REPLIES 2

‎11-01-2024 01:27 AM

HP Recommended

Please clarify your scanner model, as well as the exact steps taken to scan from the printer front panel.

 

From your description, I would assume the scan settings are set to use the Flatbed Glass.

 

Shlomi



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‎11-05-2024 02:35 PM

HP Recommended

I am having the same problem -- with a very new HP Laser Jet Pro MFP 4101fdw. Scanning from the feeder works about half the time. However, often when I load a document, the screen says "Document Loaded" but it doesn't go through. When that happens, the scanner scans from the glass, and I end up with a blank piece of paper. So I have to delete that scan and start over.

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