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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP ENVY 5530 e-All-in-One Printer

Please help!  I used to be able to scan multiple photos and save them individually on my Mac.  any advice?

1 REPLY 1
HP Recommended

@Sonotam, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

To scan multiple photos individually on your HP ENVY 5530 with your Mac, you can use the HP Smart app. In HP Smart, open the app, select your printer, click "Scan," and choose "Photo" or "Document" as the scan type. Make sure to scan each photo separately, with a small gap between them, so the app can detect each one. 

 

Reference: 

How to scan with an HP printer | HP® Support

HP printers - Unable to save scans to your Mac (HP Smart app) | HP® Support

 

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution!  It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

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