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‎10-13-2016 08:25 AM

HP Recommended
Product: Officejet 8600 plus
Operating System: macOS 10.12 Sierra

Since updating my printer with the latest update, when I scan a single document (either one page or multiple), my computer attaches it to all the other scans that I have done, making one big document.  I have tried everything and some advice would be really appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2016 08:57 AM

HP Recommended

Hi @SueB50, 

 

Thank you for joining the HP Forums! 

 

I understand that you are having a scanning issue with your HP Officejet pro 8610 printer on Mac OS X 10.12 Sierra. I am happy to help! 

 

Please try the steps in this guide Scan from Printer Fails or Cannot Enable Scanner (macOS Sierra) as that deals with scanning on Mac OS X 10.12 Sierra. 

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope this guide will help! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

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4 REPLIES 4

‎10-14-2016 08:57 AM

HP Recommended

Hi @SueB50, 

 

Thank you for joining the HP Forums! 

 

I understand that you are having a scanning issue with your HP Officejet pro 8610 printer on Mac OS X 10.12 Sierra. I am happy to help! 

 

Please try the steps in this guide Scan from Printer Fails or Cannot Enable Scanner (macOS Sierra) as that deals with scanning on Mac OS X 10.12 Sierra. 

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope this guide will help! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎10-17-2016 01:54 AM

HP Recommended

Thank you so much. This ended a very frustrating day for me! This is obviously a common problem and users should have been alerted to the new applicaiton. 

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‎10-19-2016 09:18 AM

HP Recommended

Perhaps you can assist again. I have downloaded Easy Scan; but how do you scan a multiple page document into 1 single document? Many thanks

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‎10-19-2016 09:28 AM

HP Recommended

Ignore. Just found the solution (tick the box!)

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