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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-13-2016 08:25 AM

HP Recommended
Product: Officejet 8600 plus
Operating System: macOS 10.12 Sierra

Since updating my printer with the latest update, when I scan a single document (either one page or multiple), my computer attaches it to all the other scans that I have done, making one big document.  I have tried everything and some advice would be really appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2016 08:57 AM

HP Recommended

Hi @SueB50, 

 

Thank you for joining the HP Forums! 

 

I understand that you are having a scanning issue with your HP Officejet pro 8610 printer on Mac OS X 10.12 Sierra. I am happy to help! 

 

Please try the steps in this guide Scan from Printer Fails or Cannot Enable Scanner (macOS Sierra) as that deals with scanning on Mac OS X 10.12 Sierra. 

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope this guide will help! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

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4 REPLIES 4

‎10-14-2016 08:57 AM

HP Recommended

Hi @SueB50, 

 

Thank you for joining the HP Forums! 

 

I understand that you are having a scanning issue with your HP Officejet pro 8610 printer on Mac OS X 10.12 Sierra. I am happy to help! 

 

Please try the steps in this guide Scan from Printer Fails or Cannot Enable Scanner (macOS Sierra) as that deals with scanning on Mac OS X 10.12 Sierra. 

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope this guide will help! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎10-17-2016 01:54 AM

HP Recommended

Thank you so much. This ended a very frustrating day for me! This is obviously a common problem and users should have been alerted to the new applicaiton. 

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‎10-19-2016 09:18 AM

HP Recommended

Perhaps you can assist again. I have downloaded Easy Scan; but how do you scan a multiple page document into 1 single document? Many thanks

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‎10-19-2016 09:28 AM

HP Recommended

Ignore. Just found the solution (tick the box!)

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