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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-21-2020 05:00 AM

HP Recommended
Product: hp deskjet 2050A
Operating System: Microsoft Windows 10 (32-bit)

My scanner doesn't work well. There is a line along the sheet I try to scan: I try to configurate again but the problem continue

Category:
3 REPLIES 3

‎10-21-2020 03:15 PM

HP Recommended

Hello @alpu ,
Welcome to the HP Support Community!

 

First clean the scanner glass: Step 2: Clean the scanner 

If that does not help, then upload us a sample scan. See icon "Insert Photos".

 

Hope this helps! Keep me posted.
Andreas

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created 11,631 posts + generated 1,114 solutions + received 1,654 kudos

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‎10-22-2020 12:56 AM

HP Recommended

Clean the scan doesn't resolve the problem. Upload a scanSample Scan.jpg

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‎10-31-2020 12:38 PM

HP Recommended

This note must be observed.

Note: HP recommends connecting the printer power cord directly to a wall outlet.


Regards
Andreas

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