scanner

[LisaItalia]

Hello, my scanner does not want to scan anymore with no reason. Can please somebody help?

[Sneha_01]

Hi @LisaItalia,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your scanner suddenly stops working without an apparent reason, it can be frustrating. Here are some steps to troubleshoot and potentially resolve the issue:

Basic Troubleshooting Steps:

Check Connections:

• Ensure that your scanner is properly connected to your computer or network. If it's a USB scanner, try plugging it into a different USB port. For network scanners, verify the network connection.

Restart Scanner and Computer:

• Turn off the scanner and unplug it from the power source.
• Restart your computer.
• Plug the scanner back into the power source and turn it on.
• Try scanning again to see if the issue is resolved.

Update Scanner Drivers:

• Outdated or corrupted scanner drivers can cause scanning problems.
• Go to the manufacturer's website (or use Device Manager on Windows) to download and install the latest drivers for your scanner.

Check Scanner Software:

• Ensure that the scanning software (e.g., HP Scan, Epson Scan, etc.) is installed correctly and up to date.
• Sometimes reinstalling the scanner software can resolve issues with scanning functionality.

Check for Errors or Messages:

• Look for any error messages or codes displayed on the scanner's control panel or on your computer screen. These can provide clues about what might be wrong.

Test with Different Software:

• Try scanning from different software applications to determine if the issue is specific to one program or if it affects all scanning functionality.

Inspect Scanner Settings:

• Check the scanner settings to ensure they are configured correctly. Look for options related to resolution, color mode, file format, etc.

Verify Scanner Functionality:

• If possible, test the scanner on another computer to determine if the issue is with the scanner itself or with the computer/software configuration.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support