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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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01-13-2021 07:02 PM
Product: HP Envy 4520
Operating System: macOS 10.12 Sierra
I have an HP ENVy 4520. I used to be able to open the HP easy scan in the launcher to scan multiple pages into a single document. Lately, when I try to scan multiple pages into a single document it does not work and I end up with multiple files. How do I fix the setting so that I get one pdf file? Thanks for any help.
5 REPLIES 5
01-15-2021 11:30 AM
I'm on MACOS 11.0.1 (Big Sur). It used to be very easy to do this with my HP Officejet using the MACOS scanner. But, that no longer works for HP printers once I installed Big Sur. Trying to do this using the HP Easy Scan software but Easy Scan isn't so easy. Scanning one page and then trying to scan the next page by clicking "Scan Next Item" causes the HP Easy Scan app to crash. I'm now scanning each page, saving it into it's own file by using the Print command to save it as a PDF file. I'm now going to try to merge the separate files into one file. Does anybody know an easier way to do this with the HP software? It's really a horrendous way to do what should be very easy.
01-16-2021 09:32 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
Keep me posted for further assistance.
I am an HP Employee
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