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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-11-2024 05:23 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: macOS 10.14 Mojave

the scanner is not scanning the full 81/2 " by 11" page.

Category:
2 REPLIES 2

‎06-11-2024 06:23 PM

HP Recommended

@scottytee 

 

Please use the following reply from Dragon Fur:

 

           https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Unable-to-scan-legal-size-documentw-with-Hp-Of...

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎06-11-2024 09:25 PM

HP Recommended

the scan recognizes only part of the 8.5" x 11" document.  my HP Smart app version is 17.15.1. my MAC os is Sonoma 14.5. t.y. for your help. 

 

 

Screenshot 2024-06-11 at 11.18.21 PM.png

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