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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎12-03-2018 05:58 PM - edited ‎12-03-2018 06:00 PM

HP Recommended
Product: HP ENVY 4500 e all in one printer
Operating System: Microsoft Windows 10 (32-bit)

i keep getting the error messages that states , " my scanner component  is broken and cannot be fixed. i already tired unplugging it, uninstalled and then installed the soft ware and still getting the error message

13 people had the same question
1 REPLY 1

‎12-05-2018 10:59 AM

HP Recommended

@dawnstillings80

 

Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding issues with the printer. I will be delighted to assist you here.  

 

follow these steps to reset the printer.

 

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

   NOTE:

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

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