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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP ENVY Photo 7830 All-in-One Printer
Microsoft Windows 10 (64-bit)

when i scan a document on my HP envy 7830, i have not the PDF option: i hav only  JPG, PNG, TIF and BMP How can i evoke PDF? 

 

 

1 REPLY 1
HP Recommended

@zava 

 

Beyond the basics, the printer does not care about how the data is formatted.

It is true that the printer - by itself - might not provide all the options of which the printer is capable.

 

Use the application / software on your computer to scan documents for printing / saving / sharing (email).

 

If you have not done so,

Or

If you have reason to believe the printer software is not installed or is not working,

In addition to the HP Smart Application

(Re)Install the Full Feature Software / full driver printer software

 

Installation package - Information and Download

HP ENVY Photo 7800 All-in-One Print and Scan Driver and Accessories

 

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Installing the printer software supports printing from supported programs (for example, Adobe Reader DC, Word, Paint, Photo Editing software).

 

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>>> Check / Install the Full Feature Software / full driver printer software

 

The full driver provides the foundation on which other programs and printing software depend.

 

Preparation - Install Full Driver Printer Software

 

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Make sure your VPN is switched Off when installing software.

 

Printer Software Check - Is the printer software installed?

 

Notes

When the full driver printer software is installed,

Find the printer software listed in Control Panel > icon view > Programs and Features.

 

The installation of the full printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

 

Programs_and_Features_Printer_Desktop_Icons_5Programs_and_Features_Printer_Desktop_Icons_5

 

 

Next...

Printer software installed and  listed >> Software is out of date or is not working

 

NOTE:  If the printer software shows installed but is not working as expected, remove and reload the software.

 

NOTE:  Windows 11

Windows Start > Search for Control Panel and open

 

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

 

What if?

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

 

 

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

 

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Next,

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

 

Preparation

  • If using VPN, shut it off to install software

 

  • Not working?  If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

Reminder:  Windows > Uninstall HP printer software, check / remove the printer from your Devices list.

 

  • Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

 

Installation

  • Download and Save the Full Feature Software installation package or the Easy Start Software
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator
  • If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
  • If using Easy Start > Skip any extra software / offers you do not want (wording varies).
  • After the software is installed, Restart the computer and log in

 

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

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Next,

Use HP Smart or HP Scan to scan.

 

What else?

 

There are additional scan programs / applications - ask if you need more information.

 

Two Examples:

 

NAPS2 – “Not Another PDF Scanner” (Free – Donations gladly accepted by the NAPS2 organization)

  • Download-Save-Install >  NAPS2 
  • Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
  • Not always simple “Plug and Play”, nonetheless, this free software is powerful and configurable.

Notes

 

 

HP Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP print software drivers for your scanner must be installed from HP's Support Website.

 

Click Start (windows key) > Open the All Apps List > scroll the list 

Open Category HP

Find and open the HP Scan and Capture application

Optional

Right-Click on the application and PIN to Start

 

 

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP ENVY Photo 7830 All-in-One Printer 

 

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Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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