scanning is currently unavailable

[TCECinc]

my HP Smart app keeps saying Scanning is Currently Unavailable. I've done diagnostics, they say nothing is wrong but I can't scan. The printer works fine but scanning is not working.

[Kuroi_Kenshi]

Hi @TCECinc,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

Meanwhile, you can try these steps:

Restart Devices:

• Restart your computer, mobile device, and printer. Sometimes a simple restart can solve connectivity issues.
• If using a network printer, restart the router as well.

Check Network Connection:

• Ensure your computer or mobile device is connected to the same network as your printer.
• Check the wireless indicator on your printer to confirm it's connected to the network. It should show a solid blue light.

Reset the Printer:

• Turn off the printer. If it doesn’t respond, unplug the power cord.
• Unplug the power source and wait for 60 seconds before reconnecting and turning on the printer directly from a wall outlet.

Check Printer Status in HP Smart App:

• Open the HP Smart app and verify that you are signed in to your account.
• Review the printer status icon next to the printer image for connectivity status. A green circle or cloud indicates proper connection.

Run HP Smart Diagnose & Fix Tool:

• Open the Diagnose & Fix tool in the HP Smart app. Follow the instructions to identify and resolve any detected issues.

Re-add the Printer in HP Smart App:

• Remove the printer from the app and then add it again. This can resolve unexpected connectivity issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,