scanning issue

[Laura1112]

HP Deskjet 2622

NOT scanning! The message says "scanning is currently unavailable"

printing is ok

the diagnostics test showed no issues

any ideas on how to get the scanner working?

thanks!

[Mans]

@Laura1112 

Hello,

Please Update the firmware on your HP printer.

Please check the Windows Image Acquisition (WIA) service to see if it is working properly by doing the following:

1. On the keyboard, press the Windows flag and the R key simultaneously. The Run window opens.
2. Type services.msc and OK. The Services (local) window opens.
3. Double-click on Windows Image Acquisition, then click on the Log On tab.
4. Check Local System Account and Allow the service to interact with the office.
5. Click on the Dependencies tab and check that Remote Procedure Call (RPC) and Shell Hardware Detection exist in the first window.
6. Click on the General tab, and restart the service by clicking on Stop, then Start.
7. Close the Services window.
8. Try to scan.

If the Shell hardware detection dependency does not exist, please add it as follows:

1. Simultaneously press the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Expand HKEY_LOCAL_MACHINE, then SYSTEM, CurrentControlSet, Services and select StiSvc.
4. In the right pane double click on Depend on service.
5. You will find RpcSs, just add ShellHWDetection underneath, then click on Enter and OK.
6. Close the registry editor.
7. Restart the computer.
8. Try to scan.

Please use the HP DeskJet 2600 All-in-One series Printer Full Features Software and Drivers to install your printer.

Don't hesitate to contact us in case of need.

Best regards,

[Laura1112]

thanks, I have added Shell hardware detection, but the problem persists.

What can I do?

[Mans]

@Laura1112 

Thanks for your return,

If the issue continues, please follow the instructions below:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type control printers, then press Enter. The Devices and Printers window opens.
3. Right-click HP DeskJet 2600 series, then Remove device and Yes.
4. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
5. Type printui /s /t2, then press Enter. The Print Server Properties window opens in the Drivers tab.
6. Select HP DeskJet 2600 series, then click Remove..., and then select Remove driver and driver package.
7. Click OK, then Yes, and then Delete.
8. Restart the computer.
   Please use the HP DeskJet 2600 All-in-One series Printer Full Features Software and Drivers to install your printer. Right-click on Full_Webpack-43.4.2486-DJ2600_Full_Webpack.exe, then on Run as administrator, and then click Yes.
   
9. Launch the printer software installed on the desktop and click Connect a new printer.
10. Select Manual Setup, then Next, and select Wireless, and then Next.
11. Select name printer, and then Next.
12. Follow the on-screen instructions to complete the printer installation.
13. Try to scan and print.

Don't hesitate to contact us in case of need.

Best regards,

[SN148]

Hi. Thanks for the step by step. Do you happen to know what to do with a Mac?

[Laura1112]

Thanks. I got to point 6, but then I got this message:

The following driver(s) cannot be deleted:

Driver HP DJ 2600 series PCL-3 (x64) is in use. It is used on:
Scan Only -Paolos-iPhone (HP DeskJet 2600 series)-DO NOT DELETE
Paolos-iPhone (HP DeskJet 2600 series)

what do I need to do? please advise asap because now I have removed the printer from my pc and I really need to be able to print

many thanks