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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎05-31-2016 04:07 PM

HP Recommended
Product: hp 2542
Operating System: Microsoft Windows 7 (64-bit)

I have been trying to scan three pages into one document. I have read the suggestions, however, I don't have anything that says PDF and after I scan the first one there is no place to say there is a page 2. The box for Preview images or scan files as separate documents is unchecked, I tried to click on it just in case, and I couldn't do that either. Please help, this is very frustrating. 

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-31-2016 07:56 PM

HP Recommended

Hi,

Thanks for using the HP forum.  We'd like to suggest that you install the FULL feature software if you have not done so to get the best functions on your software.

Can you download and install the FULL feature printer software from HP for your operating system:

 

http://support.hp.com/us-en/drivers/selfservice/hp-deskjet-2540-all-in-one-printer-series/5295960/mo...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

The following relevant resources will be helpful to show you how to scan :

 

Scanning multiple pages to a PDF document

https://goo.gl/NcB2oc

 

 

HP Deskjet 2540 Scanning Tips

https://goo.gl/qfQyf4

 

 

Quick Guide to Scanning needs

http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Quick-guide-to-your-Scanning-needs/m-p/5625...



Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎05-31-2016 07:56 PM

HP Recommended

Hi,

Thanks for using the HP forum.  We'd like to suggest that you install the FULL feature software if you have not done so to get the best functions on your software.

Can you download and install the FULL feature printer software from HP for your operating system:

 

http://support.hp.com/us-en/drivers/selfservice/hp-deskjet-2540-all-in-one-printer-series/5295960/mo...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

The following relevant resources will be helpful to show you how to scan :

 

Scanning multiple pages to a PDF document

https://goo.gl/NcB2oc

 

 

HP Deskjet 2540 Scanning Tips

https://goo.gl/qfQyf4

 

 

Quick Guide to Scanning needs

http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Quick-guide-to-your-Scanning-needs/m-p/5625...



Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎06-01-2016 08:18 AM

HP Recommended

Thank you

Was this reply helpful? Yes No

‎06-01-2016 08:56 AM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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