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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-25-2019 04:57 AM

HP Recommended
Product: HP LaserJet 1536 dnf
Operating System: macOS 10.13 High Sierra

Good afternoon. I have a MacBook pro connected to my printer via LAN. Files are printed to the printer, but the scanner can not be configured. What could be the problem?

1 REPLY 1

‎07-27-2019 04:45 PM

HP Recommended

@Ruslan83

 

Are you getting any error messages when trying to Scan?

 

May I know which App are you using for scanning?

 

Try scanning using the Apple Image capture and let me know how it goes

 

  1. Place the document or photo print side down on the scanner glass, and then close the scanner lid.

  2. Open Finder , and then click Go in the top menu bar.

  3. Click Applications, and then double-click Image Capture.

  4. Click your printer name in the Devices or Shared list.

    NOTE: If a Software for this device is not installed message displays after you select your printer, click Install, and then follow the instructions to complete the installation.

  5. Click Show Details at the bottom of the screen and make any changes if required

     

  6. Click Scan.

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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