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- HP Community
- Printers
- Scanning, Faxing, and Copying
- scanning problems
Create an account on the HP Community to personalize your profile and ask a question
01-26-2024 06:17 AM
Hi,
For the moment I have a problem with scanning.
When I click on the HP Smart icon, the blue HP Smart window opens and for the rest nothing happens anymore.
I already tried to solve the problem with Print and Scan doctor but that couldn't solve the problem.
I tried also several other ways but now the only thing that rests is to search for help by telephone.
However this costs € 25,00 ! So my question is, is there no other way than this help ( for the cost of 1/3 of a new printer !!) ?
( my printer itself has no defect because with wireless printing I have no problem at all)
01-26-2024 06:42 AM
Hello DirkJo,
Try this:
https://support.hp.com/au-en/document/ish_6551580-6551625-16
Please click “ Accepted Solution ” if you feel my post solved your issue,
it will help others find the solution.
Click the “ Kudos/Thumbs Up " on the bottom right to say
Thank you” for my help!
Regards.
01-26-2024 07:45 AM
Hello Bernard42,
In the mean time I have seen that scanning with HP Smart is still working, but very slowly and after every window that is opened, there appears a message ' do you allow this program to ....changes on your computer."
This seems to be so since I use Windows Defender.
So I think that I will have to search for a solution in that direction.