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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎07-10-2025 12:48 PM

HP Recommended

When scanning from the feeder, it jams on the 2nd page

 

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1 REPLY 1

‎07-12-2025 03:36 AM

HP Recommended

@Maris8, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're experiencing a paper jam when scanning from the Automatic Document Feeder (ADF), specifically on the second page. Let's work together to get this resolved.

Check for Obstructions in the ADF

  • Open the ADF cover and gently remove any visible debris, paper scraps, or dust.
  • Use a flashlight if needed to inspect the paper path thoroughly.

Clean the ADF Rollers

Dust or residue on the rollers can cause feeding issues.

  • Turn off the printer and unplug it.
  • Open the ADF cover and clean the rollers with a lint-free cloth lightly moistened with distilled water.
  • Allow the rollers to dry completely before closing the cover.

Check Paper Type and Alignment

  • Ensure the pages are not stapled, wrinkled, or stuck together.
  • Fan the pages to prevent sticking and align them properly in the feeder.

Update Printer Firmware

Outdated firmware can cause scanning and feeding issues.

Reset the Printer

  • With the printer on, unplug the power cord from the back.
  • Wait 60 seconds, then plug it back in and turn the printer on.

Try Scanning from HP Smart App

Sometimes using the HP Smart app can bypass minor software glitches. 

  • Download or open the HP Smart app on your PC or mobile device. HP Smart
  • Try scanning using the ADF through the app.

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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