scanning software

[GeriD21]

This printer is relatively new. I needed to scan a document so I could attach it to an e-mail. After touching "scan" on the printer and selecting the scan to go to my laptop, I got a message that I needed to "open the HP printer software" then go from there with other instructions. I tried everything I could think of to find where this resides, but no luck. With my last HP printer it just worked; I didn't have to open any software to enable it. I could use a guru's help.

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer

How to use "Scan to Computer" properly

Hope that helps.