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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-22-2026 04:20 PM

HP Recommended

I've had my laptop and printer for a while.  Ever since my Mac OS updated to Tahoe 26.5.1, by scanner won't scan to my laptop.  I checked to see if there are newer apps needed to download to scan.  (I use the HP Easy Scan app.). All cords are attached and functioning.  The scanner still works on the older laptop we have, but not on the one we got a few years ago.  I'm guessing it's the operating system and compatibility.  I called HP support.  Someone called me back and wanted access to my laptop.  I have a very hard time doing that as I've been scammed before.  Please advise as to options.  (I don't want to buy a new printer/scanner.)

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‎06-24-2026 07:32 AM

HP Recommended

Hi @EG615,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can certainly understand your concern, especially after having a previous experience with a scam. It's completely reasonable to be cautious about granting remote access to your computer.
 

From what you've described, since the scanner still works with your older Mac but not with the Mac running macOS Tahoe 26.5.1, there is a possibility that this is related to software compatibility between the printer/scanner and the newer operating system.
 

Could you let us know the exact HP printer model you're using? That will help us check whether the device has been tested and supported with the latest macOS version.
 

In the meantime, please try connecting the printer directly to the Mac using a USB cable (if your model supports USB connectivity) and then test the scan function again. A direct connection can sometimes help the Mac detect and communicate with the scanner properly, especially after an operating system update.
 

It's also worth noting that if the printer is an older or discontinued model, it may not have been fully validated with the newest macOS release. Once we have the model number, we can verify compatibility and check for any available drivers, software updates, or alternative scanning methods.
 

We look forward to your reply with the printer model so we can take a closer look and help you keep your current printer/scanner working.

 

I hope this helps.

 

Take care and have an amazing day!

I'm an HP Employee.


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‎06-24-2026 07:32 AM

HP Recommended

Hi @EG615,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can certainly understand your concern, especially after having a previous experience with a scam. It's completely reasonable to be cautious about granting remote access to your computer.
 

From what you've described, since the scanner still works with your older Mac but not with the Mac running macOS Tahoe 26.5.1, there is a possibility that this is related to software compatibility between the printer/scanner and the newer operating system.
 

Could you let us know the exact HP printer model you're using? That will help us check whether the device has been tested and supported with the latest macOS version.
 

In the meantime, please try connecting the printer directly to the Mac using a USB cable (if your model supports USB connectivity) and then test the scan function again. A direct connection can sometimes help the Mac detect and communicate with the scanner properly, especially after an operating system update.
 

It's also worth noting that if the printer is an older or discontinued model, it may not have been fully validated with the newest macOS release. Once we have the model number, we can verify compatibility and check for any available drivers, software updates, or alternative scanning methods.
 

We look forward to your reply with the printer model so we can take a closer look and help you keep your current printer/scanner working.

 

I hope this helps.

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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