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‎03-29-2022 11:09 AM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer
Operating System: macOS 11.0 Big Sur

I can print from the normal Apple print function,  but I cannot scan from there - scanning is not recognized.  It is very clunky to have to find the HP app and scan from there.  Interestingly,  a client of mine has an HP 577 and I have no issues scanning from that on my normal mac function.

Category:
1 REPLY 1

‎04-01-2022 08:00 AM

HP Recommended

@LeslieJane1, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to scan. You may use the HP Smart app or HP Easy Scan app from App Store to scan from the Mac.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

For more info on scanning, refer to - How to scan with an HP printer

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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