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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
jean-louis29
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scanning with HP ENVY 6000

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hp envy 6000
Microsoft Windows 7 (32-bit)

I want to scan a document from a printer HP ENVY 6000 to a computer with Windows 7. I get an error message: "HP ENVY 6000 not found". Is it possible to scan if my system is Windows 7? Thanks.

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greenturtle
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Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-envy-6000-all-in-one-printer-series/29...

 

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

https://www.youtube.com/watch?v=AoecquXy00g

https://www.youtube.com/watch?v=dkxgtr-kT84


Hope that helps.



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jean-louis29
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Thanks for your reply. I have downloaded and installed the full feature software, but I still have the same error message when I try to scan a document. But, as I had an error message during the installation, I'm not sure that the installation was complete.

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greenturtle
Level 15
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Hi,

 

If an error occurs during installation, then likely the install was not complete.

 

Can try to install again?

 

Thanks.

 

 



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
jean-louis29
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Thanks.

I submitted my problem to HP/France. After many tests, HP/France thinks that my problem is not an HP problem, but a Windows problem. Thanks for your help.

Jean-Louis (France)

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