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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Scanning, Faxing, and Copying
- scanning with HP ENVY 6000

Create an account on the HP Community to personalize your profile and ask a question
03-13-2021 03:43 AM
I want to scan a document from a printer HP ENVY 6000 to a computer with Windows 7. I get an error message: "HP ENVY 6000 not found". Is it possible to scan if my system is Windows 7? Thanks.
03-13-2021
07:25 AM
- last edited on
03-25-2022
08:42 AM
by
AgathaV
Hi,
Thanks for using the HP Support Community.
Can you download and install the FULL featured printer software from HP for your operating system:
HP Customer Support - Software and Driver Downloads
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
These resources will be useful:
https://www.youtube.com/watch?v=AoecquXy00g
https://www.youtube.com/watch?v=dkxgtr-kT84
Hope that helps.
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Question / Concern Answered, Click "Accept as Solution"
03-14-2021 11:00 AM
Thanks for your reply. I have downloaded and installed the full feature software, but I still have the same error message when I try to scan a document. But, as I had an error message during the installation, I'm not sure that the installation was complete.
03-15-2021 10:58 PM
Hi,
If an error occurs during installation, then likely the install was not complete.
Can try to install again?
Thanks.
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Question / Concern Answered, Click "Accept as Solution"