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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-13-2021 03:43 AM

HP Recommended
Product: hp envy 6000
Operating System: Microsoft Windows 7 (32-bit)

I want to scan a document from a printer HP ENVY 6000 to a computer with Windows 7. I get an error message: "HP ENVY 6000 not found". Is it possible to scan if my system is Windows 7? Thanks.

Category:
3 people had the same question
4 REPLIES 4

‎03-13-2021 07:25 AM - last edited on ‎03-25-2022 08:42 AM by Retired

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
HP Customer Support - Software and Driver Downloads

 

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

https://www.youtube.com/watch?v=AoecquXy00g

https://www.youtube.com/watch?v=dkxgtr-kT84


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"
HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer
HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer
youtube.com/watch?v=AoecquXy00g
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to download & install the HP Full ...
HP Envy Pro 6455 : How to Scan 2 sided Documents with HP Full solution software on Windows 7/10 PC
HP Envy Pro 6455 : How to Scan 2 sided Documents with HP Full solution software on Windows 7/10 PC
youtube.com/watch?v=dkxgtr-kT84
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to scan 2-sided documents with the ...
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‎03-14-2021 11:00 AM

HP Recommended

Thanks for your reply. I have downloaded and installed the full feature software, but I still have the same error message when I try to scan a document. But, as I had an error message during the installation, I'm not sure that the installation was complete.

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‎03-15-2021 10:58 PM

HP Recommended

Hi,

 

If an error occurs during installation, then likely the install was not complete.

 

Can try to install again?

 

Thanks.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎03-16-2021 03:58 AM

HP Recommended

Thanks.

I submitted my problem to HP/France. After many tests, HP/France thinks that my problem is not an HP problem, but a Windows problem. Thanks for your help.

Jean-Louis (France)

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