send button does not work on scanning

[BobBNC]

HP 9010 using Windows 10.  scanning to USB drive and send button does not work

[Kuroi_Kenshi]

Hi @BobBNC,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check USB Connection:

• Ensure the USB drive is properly connected to the printer. Try using a different USB port on the printer.

USB Drive Issues:

• Make sure the USB drive is formatted correctly (preferably in FAT32) and has sufficient space. Some drives might have compatibility issues, so consider using a different drive to test.

Restart Printer:

• Turn off the printer and then turn it back on. This can often resolve minor software glitches.

Check Printer Settings:

• Access the printer settings via the control panel or the embedded web server (EWS) to verify the scan settings. Ensure that scanning to USB is enabled.

Update Printer Firmware:

• Make sure your printer's firmware is up to date. Visit the HP Support website to download and install the latest version.

Reinstall Printer Software:

• Reinstall the HP Smart App or HP software on your Windows 10 system to ensure all functionalities work properly.

Try a Different File Format:

• Some issues can occur with selecting a file format that isn't supported by the printer's current configuration. Try changing the file format to PDF or JPEG in the scan settings.

Factory Reset:

• As a last resort, you can perform a factory reset. Be aware this will reset all printer settings to default.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,