server connection error on printer envy 7640(after using print and scan doctor

[PhilipJ]

server connection error on printer, print and scan doctor says fixed

[sandytechy20]

@PhilipJ

Welcome to HP support community.

Restart the computer, printer, and router.

1. Turn off the router by pressing the power button or disconnecting the power cord.

2. Turn off the printer.

3. Close all running programs on your computer, and then shut down the computer.

4. Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.

5. Turn on the printer.

6. Turn on the computer.

7. Try to turn on Web Services..

Turn on Web Services from the Embedded Web Server (EWS)

1. Print the Network Configuration page from the Wireless, Network Settings or Setup menu.

2. On the Network Configuration Page, locate the URL(s) for Embedded Web Server address.

3. Figure : Locating the URL(s) for Embedded Web Server address

4. On your computer, open an Internet browser.

5. Type the URL address for the EWS in the browser address bar, and then press Enter.

6. If a website security certificate displays in the Internet browser, click Continue.

7. The EWS webpage for the printer opens, which confirms that the printer is on the same network as the computer.

8. On the EWS webpage, click the Web Services tab.

9. On the Web Services Setup page, click Continue, Turn On, or Enable, and then follow the on-screen instructions

10. Figure : Example of clicking Continue

    

Check the Internet proxy server settings

1. Locate the Internet proxy settings.

   • Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.

     The network settings menu displays with the proxy settings.

   • Figure : Example of proxy settings in Windows

     • 
     Write down the Address and Port values for your proxy server connection.

2. From the EWS, click the Web Services tab, and then click Proxy Settings.

3. Figure : Clicking Proxy Settings

4. 

5. Type the Address and Port values for your proxy server connection, and then click Apply.

6. Try to turn on Web Services.

Update the printer firmware

1. Make sure the printer is on and connected to the computer through your local network or USB cable.

2. Go to HP Customer Support - Software and Driver Downloads.

3. If a Let's identify your product to get started page displays, click Printer.

4. Type your printer model number, and then click Submit.

   The software results page for your printer displays with the default operating system selected.

5. If you need to change the version of Windows, click Change, select your version, and then click Change.

6. Click Firmware, and then click Download.

   If a Firmware section is not listed, an update is not currently available for your printer.

7. Save the file to your computer.

8. Locate and then open the file to start the installation process.

9. When the HP Printer Update window opens, see if the printer serial number displays.

   • If the serial number displays, select the checkbox next to it, and then click Update.

   • If the serial number displays but the status is 'not applicable' (grayed out), you do not need the firmware update. Click Cancel.

   • If the serial number does not display and your printer uses a network connection, connect a USB cable to the printer and computer. Wait 20 seconds, and then click Refresh. When the serial number displays, select the checkbox next to it, and then click Update.

   

10. When the update completes, click OK.

11. If you connected a USB cable to update your network printer, remove the USB driver installed by Windows.

    1. Search Windows for control panel, and then click Control Panel in the results.

    2. Click View Devices and printers.

    3. Right-click the USB printer device that matches your printer model, and then select Remove Device.

    4. Disconnect the USB cable from the printer and the computer, and then restart the computer.

You can refer this HP document for more assistance:- Click  here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.