server connection error

[Andy951]

Before I throw this officejet 5742 out of the window, all Im trying to do is scan to email and i get "server connection error"

downloaded the Doctor app to try and fix the issue it didnt even detect an issue what a lot of use that was.

[A4Apollo]

Hi! @Andy951, Thanks for stopping by the HP Support Forums!
 
I understand you have scan to email issues with your printer.
 
Don't worry I'd like to help you out.
 
Did you make any changes to your printer?

As you mentioned when you try to scan to email from your printer you are getting a server connection error on your printer.

Try updating the email address and password in EWS page.
 
Please try assigning a static IP to your printer and check if the issue persists.
 
 Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen, you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
 

If the issue still persists try the steps recommended below.

Please try the steps mentioned below.
 
1. Select Web Services on the front panel., then Settings.
2. Select 'remove web services' and wait for the services to be eliminated.
3. Once this is complete, you will return to the home page.
4. Select the Web Services icon on the printer and go through the steps to setup Web Services once again.
5. You will be provided a more recent code. Later on, you can utilize this code to add the printer to your eprintcenter.com/ hpconnected.com account utilizing this code.
6. You may or may not be required to create a different email address.
7. Try another scan to email utilizing the app.
  

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!
Have a great day ahead! 🙂

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