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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-30-2023 12:58 AM

HP Recommended
Product: hp envy 7200e

Hello,

Is there a solution in the meantime?? I have exactly the same problem: shortcuts only work from the laptop - when you start them from the printer control panel it claims to have no connection to server what makes no sense. If it doesn’t work to run shortcuts at the control panel (what is needed to use ‚scan-to-email‘) a main function of this product is missing… Thank you!!

Category:
1 REPLY 1

‎12-30-2023 02:40 PM

HP Recommended

@mr_printer-23 

 

Welcome to the HP Community --

 

IF I understand what you are asking, then -

 

True - this printer appears to lack (as in not included) an "on printer" feature for Scan to Email.

Not even the "Apps" method is mentioned in the user manual.

Complete lack of mention in the documentation generally means a feature is not supported in the model / hardware.

?

 

References

User manual

User Guide - HP ENVY Inspire 7200e series - HP ENVY Inspire 7900e series

 

Sample specification document

 

=========================================

What else?

 

HP Smart (Windows / Mobile) can Share (to Email)

and / OR

HP Smart (Windows / Mobile) supports Shortcuts for "Email" as well as Save-to-Cloud and Print.

 

In HP Smart, create a Shortcut - select at least one action, for example, Email

Save the Shortcut

Use the HP Smart app to scan the content -- optionally Edit > Done

Select as your next option > Shortcuts

Select the shortcut to be used with the current job

Continue - completing the job

 

Example - HP Smart - Shortcuts - Create / Edit / Execute - Email

HP_Smart_Shortcuts_Create-Edit-Execute_1HP_Smart_Shortcuts_Create-Edit-Execute_1

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP ENVY Inspire 7200e series  

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

Dragon-Fur

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