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- HP Community
- Printers
- Scanning, Faxing, and Copying
- shortcuts don’t work via control panel

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12-30-2023 12:58 AM
Hello,
Is there a solution in the meantime?? I have exactly the same problem: shortcuts only work from the laptop - when you start them from the printer control panel it claims to have no connection to server what makes no sense. If it doesn’t work to run shortcuts at the control panel (what is needed to use ‚scan-to-email‘) a main function of this product is missing… Thank you!!
12-30-2023 02:40 PM
Welcome to the HP Community --
IF I understand what you are asking, then -
True - this printer appears to lack (as in not included) an "on printer" feature for Scan to Email.
Not even the "Apps" method is mentioned in the user manual.
Complete lack of mention in the documentation generally means a feature is not supported in the model / hardware.
?
References
User manual
User Guide - HP ENVY Inspire 7200e series - HP ENVY Inspire 7900e series
Sample specification document
=========================================
What else?
HP Smart (Windows / Mobile) can Share (to Email)
and / OR
HP Smart (Windows / Mobile) supports Shortcuts for "Email" as well as Save-to-Cloud and Print.
In HP Smart, create a Shortcut - select at least one action, for example, Email
Save the Shortcut
Use the HP Smart app to scan the content -- optionally Edit > Done
Select as your next option > Shortcuts
Select the shortcut to be used with the current job
Continue - completing the job
Example - HP Smart - Shortcuts - Create / Edit / Execute - Email
HP_Smart_Shortcuts_Create-Edit-Execute_1
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
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