sign in required before scanning

[stodd]

I am trying to scan for the first time. I have set up scanning on the hp website. However when I select 'scan to e mail' on the printer control panel it asks me to sign in.  I can't see the sign in option on the printer control panel. I'm sure it's obvious...

Thanks

[Riddle_Decipher]

@stodd

 Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 
For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

As I understand you are having trouble with the scan to email feature,

Please follow the steps mentioned here to resolve the issue

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[jbod403]

I have the same problem and the advice / link provided does not address the issue. 

On the printer when I touch Scan > Email, it does not give me the the option to enter an email address. A box pops up that says "To use this feature, sign in first". I do not see anyplace to sign in within the printer preferences or settings. All of the setup steps were successful as detailed in the instructions.

Thanks

[A4Apollo]

Hi! @jbod403, Welcome to HP forums.

I understand that when you use scan to email feature it is asking you to sign in first on your printer.

Don't worry I will try to help you out.

Please try few steps recommended below.

Step 1: Set up the Scan to Email profile
To use the Scan to Email feature, you must first set up an email profile. Select your operating system for steps to set up your email.

Windows
Use one of the following methods to set up the email profile on your printer.

Method one: Use the Scan to Email Wizard to set up Scan to Email
Use the HP software to set up the Scan to Email feature.
During the profile setup process, you might be asked for SMTP server name, SMTP port number, or authentication information. You can contact the email/Internet service provider or system administrator for the information. SMTP server names and port names are typically easy to find by doing an Internet search. For example, use terms like “gmail smtp server name” or “yahoo smtp server name" to search.
Open the HP software.
Windows XP
Click Start, click All Programs, click HP, and then click the folder for your printer.
Right-click the Start button () in the lower left corner of the screen, click Search
Type the name of your printer in the Search box.
Click the tile with your printer’s name.
Under the Scan or Scanner Actions heading, click Scan to Email Wizard.
When the outgoing email profile window displays, click New, and then enter the email address you intend to use with this profile.
Enter an email profile display name. This is the name that will display on the printer control panel for the email profile.
Enter a security PIN to restrict access to this email profile from the printer control panel, if desired.
Enter the correct SMTP server and SMTP port information.
If you typically have to enter a user name and password to log into your email account, you will want to enter this information into the email authentication fields.
Click Next, and then click Save and Test or Save to complete the email profile configuration.

Refer this article to further setup scan to email feature on the printer.

Please let me know the outcome.

Have a wonderful day ahead! 🙂

[AK_14]

"I spend over an hour on the phone with HP and they were stumped. I figured it out after a bit. I typed the IP address of the printer in the browser. I went to "Scan to Email".   Then in the "outgoing email settings", under the "To" and "From" drop down menus, I picked the ones that DO NOT say "sign in required".  Boom, it worked.  

[anndivine]

Halleluah!  That worked!  I have been all over the internet and these forums trying to find an answer!!!

[jbod403]

This response was in NO way helpful. You literally copied and pasted info from your website that is not relevant at all.

[MattG33]

Also, for me the gmail smtp servers were a problem.  They worked itermittently.  When I used my company's email servers it worked without issue.   

I also avoided the 'to' drop down menus as you described so that no sign in is needed on the printer.  

[jeidson]

The link in the instructions didn't work.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
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• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
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Thank you