software for "%@" failed to run. -9927

[Rick20201]

After having no issues as of yesterday, today I get software for "%@" failed to run.   -9927 when trying to open the scanner from the computer. Also does not work with the same message with Apples Image capture. I did not update anything on my computer. The printer is networked and I can find it just fine in a browser. 

What is going on HP, there are people having this with all different models today. 

[IronBadger]

Apple just released an update to the software for this printer.  It should show up through software update.

If it does not you can download it directly here.

[GigiGizem]

I found a solution: If you are using MAC: Go to "Printers & Scanners" .On the printers section (the box on the left) find your printer click on it and delete. If your printer shows on the faxes section too, delete that one as well. Then

Find " HP Easy Start" on your computer. If it's not there you will need to open it from the HP Software CD .  Go through the steps, it guides you through and at some point it asks you if you would like to add the printer to your devices. Say "yes!" and it's good to go! Do the print and scan tests as well. I hope this works for you! Good Luck _ Gizem

[Jenny921]

I've tried all available troubleshooting as suggested, and nothing works. I am still struggling with scanning, an issue that I never had an issue with until now.

[beyma]

Having exactly the same problem with a HP Envy 5640 printer+scanner in a Mac running Mojave. Since exactly yesterday I can't use the scanner, with exactly the same error message shown : "Software for "%@" failed to run (-9927)".

[BeeGee2]

I had this exact same problem on my HP7510 which I have been scanning from for years.

Tried the HP suggested solution below - it did not work.  I installed a newer HP printer as I thought my older 7510 was just coming to end of life for software support.  Even the new HP printer generated the same "%@" failed to run (-9927)

After not finding any apple update as suggested, I called Apple Support.

Here's what got my printer to work:

Search for:  HP Easy Admin for macOS

Follow the three steps:

• Step one: Download HP Easy Admin
• Step two: Select the printer model in HP Easy Admin
• Step three: Download the print or scan solutions for the printer modelAfter downloading and installing for one of my printers, both are magically working again!Hope this helps someone with the same problem!

[Rick20201]

The posting date on that Driver is from 2017. I have all the latest drivers installed.

[Rick20201]

HP Easy Admin doesn't list my printer. So none of these solutions are working.

[c5380]

I can confirm the same "Software for "%@" failed to run. (-9927)" error when attempting to open Image Capture Version 8.0 (1106) on OSX Mojave 10.14.6 using a HP Photosmart C5380.

Reinstalling the drivers fails to resolve this issue. This appears to be either an Apple problem or HP problem -- I hope that someone can post a solution to this issue ASAP.

[beyma]

I confirm the instructions posted by BeeGee2 worked for me, and I can access my scan again.