status light is red. scanner dors not start

[scx-3200]

trying to make a copy. scanner does not start. status light turns red.

[A_Gayathri]

Hi @scx-3200,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand a red status light on the Samsung SCX-3200 printer usually indicates a problem that needs attention. Since you're encountering this issue while attempting to make a copy and the scanner does not start, 

here are some troubleshooting steps:

1. Check for Error Messages

• Look at the printer's control panel or the connected computer for any error messages. Common errors might include "Paper Jam," "Scanner Error," or "Low Toner."

2. Inspect the Scanner Area

• Open the scanner lid and ensure there are no obstructions (e.g., dirt, dust, or foreign objects).
• Check if the scanner glass is clean and free from smudges or debris.

3. Check the Paper Path

• Ensure no paper is jammed inside the printer, particularly around the scanner or paper feed areas.
• Remove any stuck paper carefully and close all covers securely.

4. Restart the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 1 minute before plugging it back in and turning it on.
• Try making a copy again.

5. Verify Scanner Functionality

• Try scanning a document using the software on your computer to see if the scanner works independently.
  • Open the scanning software (e.g., Samsung Easy Document Creator or the Windows Scan app).
  • Attempt to scan a document. If this fails, it may indicate a scanner hardware or driver issue.

6. Update or Reinstall Drivers Software and Drivers for Samsung SCX-3200 Laser Multifunction Printer series

• Visit the HP website to download the latest drivers for your printer.
  • Uninstall the current drivers from your computer.
  • Install the newly downloaded drivers and restart your computer.
• Samsung SCX-3200 Printer Drivers & Downloads

7. Perform a Factory Reset

• Resetting the printer to its factory defaults can sometimes resolve unexpected issues. Check the user manual for instructions specific to your model.

8. Hardware Check

• If the issue persists, it might be a hardware problem with the scanner assembly or sensors.

I hope this helps. 

Take care and have a good day.

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