stops in the middle of a scan job.

[blbafcpres]

The issue is that it stops in the middle of a scan job. Then nothing. I try to start again and get error message still running scan even though nothing is happening. I ran scan Dr and everything checks out okay. It works fine when I scan through Adobe Acrobat.

[Kumar0307]

@blbafcpres, Welcome to the HP Support Community!

Let us try these steps to resolve this issue:

Use the HP Scan Extended app to scan and check if that helps.

Click here to download the app. 

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended".

Alternatively, you may use the HP Smart app to scan from your Win PC

Click here to download and know more about the app.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[blbafcpres]

Having similar issue. After one job finishes I get the following message and have to restart the printer 

The app you suggested did not help. Scanning directly through Abode works best but still get this message.

[sandytechy20]

@blbafcpres

Welcome to the HP support community.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.