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streaks on scans and printed docs

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Officejet 8702
Microsoft Windows 10 (64-bit)

When I scan or copy, the sides of the scan or printed copy are good, but the center is just a broad band of colored streaks stretching the full length of the paper. If I print off my computer, it prints perfectly fine.

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 1234.jpeg

Here's an example of what I mean. Any ideas what the deal is? I wanted to use the feature yesterday, and it didn't work. It's literally the first time I ever used the scanner/copier part. I'd only used it as a printer til then.

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HP Support Agent
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Message 3 of 6
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@Ronnee

 

Welcome to the HP Support Community.

 

This happens both from the scanner glass and feeder?

 

Try the steps from here: https://support.hp.com/in-en/product/hp-officejet-8702-all-in-one-printer-series/9249466/document/c0...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Right. I tried both. First the feeder, and then thinking it would solve the problem, the glass. But the results were identical.

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that did not help.

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HP Support Agent
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Message 6 of 6
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@Ronnee

 

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass.

Sandytechy20
I am an HP Employee

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