striations on scanning when using user defined options

[eahartley]

I have been trying to print legal sized documents using the user defined settings on the MAC computer HP software. I get streaked page when I do this from the computer to the printer scanner. If I scan from the printer to the computer, the print is perfect, but it only copies letter sized pages, cutting off the rest of the legal page. I cannot adjust the settings on the printer to scan legal sized. I am using the automatic document feeder for this. Please help!

[Riddle_Decipher · Accepted solution]

@eahartley

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand you need help using the user defined options without the issues,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Have you attempted to update the printer firmware?

While you respond to that, here's what you need to do:

HP regularly releases new printer firmware versions with product enhancements or issue fixes. Depending on your printer, apps on the printer control panel might also receive updates. Update firmware and apps on a regular basis to make sure you are getting the most out of your printer.

Use one of the following methods to upgrade the firmware. If one method does not work, try the other.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

[eahartley]

Thank you! The updates worked on both my Mac and my PC!

Much appreciated!

[Riddle_Decipher]

@eahartley

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂