the scan on my HP Printer (Office Jet 9014e) suddenly refuses to scan in colour.

[SB44uk]

My HP Office Jet 9014e wireless colour printer which has worked perfectly when scanning until now, suddenly refuses to scan in colour! It prints in colour and copies in colour but only scans in B&W. Any suggestions please?

[Raj_05]

Hi @SB44uk,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 9014e wireless color printer is printing and copying in color but only scanning in black and white, there could be a few potential causes for this issue. Here are some steps you can take to troubleshoot and potentially resolve the problem.

Check Settings on the Printer:

• Ensure that the printer settings for scanning are configured correctly. Look for any settings related to color scanning and make sure they are set to scan in color.
• Navigate through the printer's menu or settings on the printer's control panel to verify the scanning settings.

Software Settings on the Computer:

• If you're scanning from a computer, check the scanning settings in the software you're using (such as HP Scan software or Windows Scan).
• Look for options related to color scanning and ensure they are enabled.

Update Printer Drivers and Software:

• Make sure your printer drivers and scanning software are up to date. Sometimes outdated software can cause compatibility issues.
• Visit the HP support website and download the latest drivers and software for your printer model.

Restart Printer and Computer:

• Sometimes simply restarting both the printer and the computer can resolve temporary issues.

Check for Firmware Updates:

• Ensure that your printer has the latest firmware installed. Firmware updates can sometimes fix bugs and improve functionality.
• Check for firmware updates through the printer's control panel menu or the HP support website.

Reset Printer Settings:

• Try resetting the printer to its default settings. This can sometimes resolve configuration-related issues.
• Refer to your printer's user manual for instructions on how to reset the printer to factory defaults.

By following these steps, you should be able to identify and hopefully resolve the issue with your HP Officejet 9014e scanner not scanning in color.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support