the scanning dose not work , it seems driver problems

[emadshalaby57]

driver for scanning of c3100 photomaster is needed, cannot download  it from hp support site...

how can I get it..

[A_Gayathri]

Hi @emadshalaby57,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing the scanning issue with your HP Photosmart C3100 All-in-One Printer series, you can try the following steps to find and install the necessary drivers:

HP Support Site Alternatives: If the HP support site does not have the driver available, you can try the following alternatives:

• HP Easy Start: This is an automated tool provided by HP to help you install the correct drivers and software. You can download it from the HP website. HP Easy Start printer software installation fails (macOS)

Windows Update: Sometimes, Windows Update can automatically find and install the necessary drivers:

• Go to Settings > Update & Security > Windows Update.
• Click Check for updates and let Windows search for the latest drivers.

Use Built-in Windows Scanning Tools: Windows has built-in scanning utilities that might work even if you don't have the specific HP driver:

• Windows Fax and Scan: Type "Windows Fax and Scan" in the search bar and open the application.
• Microsoft Scan: Available in the Microsoft Store, it’s a simple tool for scanning documents and images.

Compatibility Mode: If you have a driver that works on an older version of Windows, you can try running it in compatibility mode:

• Right-click the driver installation file.
• Select Properties > Compatibility tab.
• Check

Refer to this document: HP Photosmart C3100 All-in-One Printer series

How to scan with an HP printer | HP® Support

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.