trying to scan document to lansing, mi

[Rosie0428]

won't scan

[Raj_05]

Hi @Rosie0428,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 9018e is not scanning, here are some troubleshooting steps to resolve the issue.

Check Connection

• Ensure the printer is properly connected to your computer or network. If using Wi-Fi, ensure both the printer and computer are on the same network.
• Restart your router, printer, and computer to refresh the connection.

HP Smart App Troubleshooting

• Make sure you are using the latest version of the HP Smart App or HP Scan Software.
• Reinstall the app if it’s not working properly.
• Open the app and try scanning the document again. Check for any error messages.

Use the Embedded Web Server (EWS)

• Open a browser on a device connected to the same network as your printer.
• Type the printer’s IP address (found on the printer's display or configuration page) into the browser's address bar.
• Log into the EWS page and navigate to the Scan tab to try scanning directly from the printer’s internal web page.

Printer Software Update

• Ensure that both your printer and software have the latest updates installed.
• You can check for printer firmware updates from the HP Smart or HP Print and Scan Doctor tools.

Check Scan Settings

• Verify that the scan settings are correctly set in your scanning software or app. Make sure the scan destination is correctly configured.
• If you're trying to scan to an email or file destination, ensure the correct settings are applied.

Restart the Printer

• Power off the printer, unplug it for 30 seconds, then plug it back in and power it on. After it restarts, attempt the scan again.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support