• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-24-2024 01:33 PM

HP Recommended

i have a printer at work and it will not scan for me . was working ok the weekend and this morning i tried to scan and it said that it couldn't connect.

 

 

DKW1972_0-1719257626524.png

 

Category:
1 person had the same question
1 REPLY 1

‎06-26-2024 06:17 AM

HP Recommended

Hi @DKW1972,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Here are some steps to troubleshoot the connectivity issue with your HP Laserjet Pro MFP M148dw.

 

Check the Connection:

  • Ensure that the printer is properly connected to the network or computer. If using Wi-Fi, verify that the printer is connected to the correct network.
  • If connected via USB, ensure the cable is securely plugged in both the printer and the computer.

Restart Devices:

  • Turn off the printer, computer, and router (if using Wi-Fi). Wait for a few seconds and then turn them back on.

Update Printer Drivers:

  • Go to the HP support website and download the latest drivers for your printer model. Install them on your computer.

Check for Network Issues:

  • Ensure that there are no network issues. Try accessing other devices on the same network to see if they are working correctly.

Run HP Print and Scan Doctor:

  • HP provides a diagnostic tool called HP Print and Scan Doctor. Download and run this tool to identify and fix issues with the printer.

Check Printer Settings:

  • On the printer’s control panel, navigate to the network settings and ensure everything is configured correctly.

Firewall/Security Software:

  • Sometimes, firewall or security software can block the connection. Temporarily disable them to see if that resolves the issue.

Check IP Address:

  • Make sure that the printer’s IP address hasn’t changed. If it has, update the printer settings on your computer.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.