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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-02-2018 10:40 AM

HP Recommended
Product: OfficeJet 5255
Operating System: Microsoft Windows 10 (64-bit)

Hi - I recently purchased the OfficeJet 5255 all-in-one. I know the machine offers automated double sided printing. But how do I scan a two-sided document from the doc feeder? There seems to be no option to select this in the HP app. 

13 people had the same question
5 REPLIES 5

‎05-02-2018 10:50 AM

HP Recommended

Hi,

Your printer offers automatic two sided pritning only, it do not offer auto 2-sided scan capabilities.

A such can be done manually through the HP Software but you will have to reload the other side of the entire batch manually, then its other side will be scanned and hthe pages will be arranged by order.

 

To do so open the printer software and click on Scan, then Scan a Document or Photo.

Click More > in the side pane and look for San Sides, there select 2-sided and press OK.

Click Scan and follow the steps on screen to reload the other side once the pages of the 1st size has been scanned.

 

Shlomi



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‎10-13-2018 10:44 AM

HP Recommended

The problem is my HP smart app does not have an option for 2-sided scanning.  I had an HP 6968 and the app with that printer had a check-box for 2-sided scanning.  This app does not.

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‎10-17-2018 02:19 AM

HP Recommended

Hi,

Thanks for using the HP Forums.  Apologies for jumping in here.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

This resource will show you how to scan 2 sided (manual flip) and the software will auto arrange the pages in the document.

HP Officejet Pro 6960 series : Scan a 6 pages 2 sided document using the ADF

Different printer but the steps are the same.


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎03-08-2019 09:53 PM - last edited on ‎03-08-2019 10:45 PM by Retired

HP Recommended

Hi @ShlomiL my printer doesn't support duplex scanning (HP Inkjet 3833). I think it's very much similar to Inkjet 3830. I tried HP Scan & Capture software and set up 2 sided scanning setting, but after finishing all the one sides, the software doesn't tell me anything. Then, I tried to click "Add" to scan all the 2nd sides. However, the 2nd side patch just follows next to the 1st side patchs. Did I miss something during the process ?

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‎06-29-2019 09:26 AM

HP Recommended

yeah this is what happened to me. AMAZING that in 2019 the software doesn't support 2-sided scanning. That's been around since the 90's

1 person found this reply helpful
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