unable to communicate with scanner

[Beth4390]

The printer is working. test page ok. but it says it can not communicate with scanner. When I try to run the fixes they are greyed out

[Raj_05]

Hi @Beth4390,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

If your HP printer is unable to communicate with the scanner, there are several troubleshooting steps you can take to resolve the issue.

• Check the connections: Make sure that all cables are properly connected and that the printer and scanner are both turned on. If the printer and scanner are connected wirelessly, make sure they are connected to the same network.
• Restart both devices: Sometimes, a simple restart can fix communication issues between the printer and scanner. Turn off both devices, wait for a few seconds, and then turn them back on.
• Update drivers and software: Make sure that the printer and scanner drivers are up to date. Visit the HP website and download the latest drivers and software for your specific printer model.
• Reset printer settings: Reset the printer settings to default and then reconfigure the settings.
• Check for errors: Check for any error messages on the printer or scanner display. If there is an error message, follow the instructions to resolve the issue.

I hope this helps. 

Take care and have a good day.

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Alden4
HP Support