unable to print/scan/fax to computer wireless

[Yendor2]

I've been working on this problem for hours now. I've tried reinstalling the drivers in software for the printer 3 or 4 times now with no success. I can print to computer or fax to computer using a USB cable. But if I try to use wireless it will not work. 

Play the articles I have read in. mention a scanner management icon or button. It allows you to enable print your computer I've never been able to find it on mine.

[Max3Aj]

Hi @Yendor2, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Since your HP OfficeJet 3830 prints fine via USB but not over Wi-Fi, here are a few troubleshooting steps you can try:

Check Printer Connection

Ensure the printer is connected to Wi-Fi:

• On the printer's control panel, go to Setup > Network Setup > Wireless Settings.
• Check if the printer is connected to the correct Wi-Fi network.
• If not, reconnect it and note the IP address assigned to the printer.

Ping the Printer:

• On your PC, press Win + R, type cmd, and hit Enter.
• Type: ping [printer IP address] (replace with the actual IP).
• If you get a response, the printer is connected to the network.
• If no response, restart your router and try reconnecting.

Run HP Print and Scan Doctor

1. Download HP Print and Scan Doctor from HP's website.
2. Run the tool and select your printer.
3. Follow the recommended fixes if it detects an issue.

Remove and Reinstall the Printer

Remove the Printer from Windows:

• Open Settings > Devices > Printers & Scanners.
• Click your printer and select Remove device.

Reinstall the Printer:

• Download the latest full driver package from the HP support page.
• Run the installer and choose Wireless Setup.
• If prompted, use HP Smart App to assist with setup.

Manually Add Printer via IP

1. Open Settings > Devices > Printers & Scanners.
2. Click Add a printer or scanner, then The printer that I want isn’t listed.
3. Select Add a printer using a TCP/IP address or hostname.
4. Enter your printer’s IP address.
5. Follow the on-screen steps to finish the setup.

Check Firewall and Network Isolation

• Ensure your firewall or antivirus is not blocking the printer.
• If using a dual-band router, ensure your PC and printer are on the same frequency (2.4GHz or 5GHz).
• Disable Wi-Fi isolation (AP isolation) in your router settings.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support