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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-11-2024 09:58 PM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

unable to scan document using my new bought MFP179fnw

1 person had the same question
1 REPLY 1

‎03-12-2024 08:26 AM

HP Recommended

Here's what you need to do:

  1. Uninstall HP printer software, and then remove the printer from your Devices list. 
  2. Restart the PC
  3. Close all programs
  4. download only this complete package: HP Color Laser MFP 170 Printer series Full Solution Software and Drivers 
  5. Close all programs
  6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
    File name: HP_Color_Laser_MFP_178_179_Full_Software_and_Drivers_1.20.exe (87.3 MB)
  7. The installation was completed successfully, now you must ...
  8. Restart the System again
  9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Kind Regards
Andr-1611

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