unable to scan multiple pages

[ichetan]

Swimming in Pool of Microsoft Introduced Bugs.

I have already installed HP_M1130_M1210_MFP_Full_Solution-v20180815-10158769.exe downloaded from your website.

Unable to scan Multiple Pages to PDF. The "Accept" becomes non-responsive for the 2nd page scanned.

Kindly give me the solution ASAP.

Thanks,

Chetan

[asmita6658]

Hi @ichetan

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue.

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions. 

If the HP installation does not start automatically, find the file (hpsetup.exe) on your computer -

• For HP LaserJet Pro M1132, M1212-1214, and M1216-1218 printers: Search for and open the %temp% folder. Find the folder with 7z at the beginning of the name (for example, 7zS1234).
• Double-click hpsetup.exe, and then follow any prompts to install the software. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[ichetan]

Using Windows 10 Version1903 (Build 18362.778)

I tried the steps mentioned above but in vain.

After placing the second page for scan, and when the button "Accept" is clicked,  nothing happens.

Kindly let me know if any other update is available.

Thanks,

Chetan

[asmita6658]

Thanks for trying @ichetan

Could you please try creating a new user account and check - 

1. Tap the Windows icon.
2. Select Settings.
3. Tap Accounts.
4. Select Family & other users.
5. Tap "Add someone else to this PC."
6. Select "I don't have this person's sign-in information."
7. Select "Add a user without a Microsoft account."
8. Enter a username, type the account's password twice, enter a clue and select Next.
9. Tap the Windows icon.
10. Select the User icon at the upper left corner of the Start menu.
11. Select the new user. You'll then sign into your account with your password from step 8.