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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP office jet pro 8715
Microsoft Windows 10 (64-bit)

I have been unable to send emails from my printer.  I get the message username or password incorrect.  i am using the same code and username for months with no problem. what do i do now.

1 REPLY 1
HP Recommended

@nnorma 

 

The underlying cause is likely a failure of the email due to your email provider either having changed their security requirements for login OR they have defaulted back to a tighter security setting due to their policy and dislike of "less secure apps".

 

What?

The printer cannot handle two-step login requirements.

Create an "Apps Password" or "App Password" (the exact naming scheme might vary by provider).

 

Document:

HP Printers - Scan to Email Cannot Access Email Accounts 

 

Example

Remove_Private_Info_1.jpg

EWS_8740_Scan-to-Email_Setup_7CEWS_8740_Scan-to-Email_Setup_7C

 

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Dragon-Fur

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