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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-29-2021 03:09 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Recently changed email password and now can not scan to email on the printer. 

User name or password is incorrect. Ensure both user account and password are valid. 

Logged into printer on IE page and then cleared out the scan to email information and then tried to add it back with new updated password and it keeps stating invalid id or password.  So tried to put old information in and getting same error message. 

Category:
1 person had the same question
1 REPLY 1

‎04-01-2021 08:55 AM

HP Recommended

@LDG2, Welcome to the HP Support Community!

 

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

 

As you have already tried to re-setup the scan profile and it did not help, we may have to reset the printer to its factory settings.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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